FAQ —
Frequently Asked Questions.

We are not just another provider with a new logo. TEREAL is a technology-driven operating partner for institutional owners — founded to rethink Real Estate Operations from the ground up. Others sell hours, tickets, and maintenance schedules. We deliver measurable performance per asset. What is the primary product for most companies is simply our standard way of operating.

Because today's standards are no longer sufficient. Owners receive inaccurate reporting, inconsistent data, and service providers working in silos. TEREAL was founded to replace this status quo — with clear processes, a single source of truth per asset, and teams that think entrepreneurially instead of just processing tickets.

For us, responsibility means measuring rather than claiming. Every measure, every euro of Capex, and every energy entry must be justifiable to the asset and its stakeholders. Owners, investors, tenants, and our own teams see the same figures — and can rely on them.

Every building we manage should be measurably in a better position at the end of the mandate term than at the beginning — operationally, commercially, and ecologically. "State of the art" is not a marketing term for us, but the minimum standard for every asset running on our platform.

No — and that is intentional. FaciliGence® is not a product we sell to you, but our tech backbone and the heart of our work. You use the platform automatically as part of the mandate. What appears as a separate license item on the invoice with traditional providers is included with us — providing a direct advantage without vendor lock-in, without implementation projects, and without hidden cost blocks.

FaciliGence® consolidates equipment, consumption, contract, and ESG data into a single model and makes it operationally actionable — from predictive maintenance and energy/load optimization to auditable investor reports. You see how your building is actually performing in real time, instead of waiting for the next quarterly report.

Because standard systems do not solve the problem; they merely manage it. We wanted a platform that processes operational, commercial, and strategic data using the same logic and grows alongside our processes. By developing technology and operations under one roof, learning cycles from hundreds of objects flow directly back into the product — something a traditional software house cannot achieve.

You do. Owners and asset managers remain the data owners of their assets at all times. We provide structured exports, open interfaces, and traceable audit trails — no vendor lock-in, no hidden data rights. Hosting is GDPR-compliant within the EU, featuring role-based access and full logging.

We have not simply digitized the asset lifecycle; we have redesigned it. In our model, operational activities, commercial management, and strategic decisions do not exist in three separate silos, but within a single unified model. Handover issues, redundant work, and reporting gaps—which are currently industry standards—are simply eliminated.

Every operational process—such as maintenance, consumption values, or defect reports—is automatically a commercial and strategic data point in our model. A service report becomes a cost center entry, an energy trend becomes a Capex argument, and an ESG value becomes investor reporting. Instead of isolated systems, we create a continuous cause-and-effect chain.

Every value in a report is traceable back to its source—whether it be an asset, sensor, contract, or document. There are no longer conflicting truths between asset managers, property managers, and operating partners. Reports are not generated in Excel, but directly from operations: consistent, auditable, and always up to date—down to the individual asset.

No. FaciliGence® is designed for integration and works seamlessly with standard ERP, accounting, asset, and management systems. You retain your existing tool landscape—but gain a consolidated single source of truth at the asset and portfolio level, without system breaks or redundant data entry.

It handles the routine tasks, allowing them to focus on what they were trained for: developing buildings. FaciliGence® takes over data maintenance, standard reporting, and documentation, which often consume 30–40 percent of working hours today. This allows our experts to dedicate more time to optimization, tenant dialogue, and strategic asset decisions.

Both, in clearly defined roles. For every mandate, we provide an interdisciplinary team comprising property management, technical expertise, commercial management, and performance management—all unified within FaciliGence® as a shared tool. Technology does not replace people; it transforms skilled specialists into a high-performance team.

We invest systematically in further training, mentoring, and internal career paths across building performance, ESG, commercial management, and technology. Anyone starting with us is expected to be more capable in five years than they are today—professionally, methodologically, and entrepreneurially. This depth is exactly what makes us a better operating partner in the long term.

Specifically: fewer unplanned outages, significantly reduced energy and operating costs, faster and more reliable investor reports, and an asset with a continuously improving ESG profile. In many existing properties, energy and CO2 values can be reduced by double digits—without the immediate need for large-scale Capex programs.

We provide ESG reports at the click of a button instead of through months of Excel workflows. FaciliGence® generates consolidated analyses for GRESB, EU Taxonomy, SFDR, and individual investor requirements directly from real-time operations. This turns ESG from a compliance cost center into an actively manageable asset characteristic.

Every Capex recommendation we provide includes a business case, impact analysis, and a data basis derived from ongoing operations. Owners decide based on what the asset actually consumes and costs—not based on assumptions. This makes investments faster, more well-founded, and easier to explain to investors.

Typically, a property is fully active within our model within a few weeks—including master data, contracts, assets, KPIs, and reporting. From the first full month, we deliver reliable performance data. For larger portfolios, we proceed in stages to ensure that ongoing operations are not disrupted.

With an honest exploratory discussion. We seek to understand your asset or portfolio, your goals, and your current situation—and from there, we develop a tailored scope of services, reporting depth, and contract model. This is followed by a clearly structured onboarding process with fixed milestones and a designated point of contact on both sides.